Terms of service

General Terms and Conditions (GTC)

Last updated: 25 September 2026

1. Scope

These General Terms and Conditions apply to orders placed through the V Welt online shop at www.vwelt.de.

The provider of the online shop is:

V Welt
Haroldstraße 20
40213 Düsseldorf
Germany

These General Terms and Conditions apply in particular to contracts with consumers.

A consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to their commercial nor to their independent professional activity.

2. Ordering process and conclusion of the contract

The presentation of products in the online shop does not generally constitute a binding contractual offer, but enables you to submit an order.

You can select the desired products and add them to your shopping cart.

Before submitting your order, you can review the order details and correct input errors. In particular, you can add or remove products, change quantities and correct delivery, contact and payment details.

By clicking the button in the checkout that is correspondingly labelled for placing an order with an obligation to pay, you submit a binding offer to conclude a purchase contract for the goods contained in the shopping cart.

After we receive your order, you will receive an electronic confirmation that the order has been received.

An automatically generated acknowledgement of receipt does not itself constitute acceptance of your order unless the relevant message expressly states otherwise.

The contract is concluded when V Welt expressly accepts your order, sends you a shipping confirmation or dispatches the ordered goods, whichever occurs first.

If ordered goods are exceptionally unavailable, we will inform you. Payments already made for unavailable goods will be refunded.

3. Technical steps leading to conclusion of the contract

The contract is concluded in particular through the following steps:

selection of the desired products;
adding the products to the shopping cart;
opening the shopping cart or checkout;
entering and reviewing contact, delivery and, where applicable, billing details;
selecting the available shipping and payment method;
reviewing the order summary;
correcting any input errors;
placing the order with an obligation to pay using the correspondingly labelled button;
electronic confirmation that the order has been received;
acceptance of the order by V Welt in accordance with Section 2.

4. Prices

The prices displayed in the online shop are total prices.

Where required by law, VAT is included in the displayed price.

Shipping costs may be charged in addition to the price of the goods. The shipping costs applicable to your specific order are displayed at checkout before you complete your order.

For deliveries outside the European Union, additional customs duties, import VAT or other import charges of the destination country may arise.

These charges are not levied by V Welt and, where legally applicable, must be borne by the recipient.

5. Payment methods

The payment methods available for your order are shown at checkout.

Available payment methods may depend in particular on the delivery country, order value and the technical or contractual requirements of the relevant payment service provider.

Unless otherwise stated for a particular payment method, the purchase price becomes due after conclusion of the contract or in accordance with the terms of the selected payment method.

When an external payment service provider is used, its payment and usage terms may also apply.

6. Delivery

Delivery is made to the delivery address you provide during the ordering process.

The countries currently served, available shipping methods and shipping charges are shown in the online shop or at checkout.

The delivery time applicable to an order is the delivery time stated for the product, at checkout or in our Shipping Policy.

Unless otherwise stated there, the delivery times specified in our Shipping Policy apply.

Your statutory rights in the event of delayed delivery remain unaffected.

7. Passing of risk

For consumers, the risk of accidental loss or accidental deterioration of the goods generally passes only when the goods are handed over to the consumer or to a recipient designated by the consumer.

This generally also applies where V Welt has previously handed the goods over to a shipping carrier.

8. Retention of title

The delivered goods remain the property of V Welt until the purchase price has been paid in full.

9. Right of withdrawal and voluntary 90-day return policy

Consumers generally have a statutory right of withdrawal in distance contracts.

In addition, V Welt grants a voluntary return period of 90 days from receipt of the goods.

Details of the statutory right of withdrawal, return shipping costs, refunds, exclusions and the voluntary 90-day return policy can be found in our Return and Refund Policy / Right of Withdrawal.

You can also exercise the statutory right of withdrawal using the electronic “Withdraw from contract” function provided on our website.

The voluntary return policy does not restrict your statutory rights.

10. Statutory rights in relation to defects

The statutory rights in relation to defects apply to goods supplied by V Welt.

If the delivered goods are defective or goods other than those ordered are delivered, you may, subject to the statutory requirements, have rights including subsequent performance and, where applicable, price reduction, withdrawal from the contract or damages.

As part of statutory subsequent performance, V Welt bears the necessary expenses, in particular necessary transport costs.

If you receive incorrect, damaged or defective goods, please contact us at:

info@vwelt.de

Please provide your order number where possible. Photos of the affected goods or packaging can facilitate processing, but are not a condition for exercising your statutory rights.

11. Product information

We endeavour to present product descriptions, images, ingredients, sizes, quantities and other product information completely and accurately.

For natural products and products containing natural ingredients, minor variations in colour, consistency or appearance may occur as a result of raw materials or production, provided they do not impair the agreed or normally expected characteristics of the goods.

Your statutory rights in relation to defects remain unaffected.

12. Liability

The statutory liability provisions apply.

Your statutory claims are not restricted by these General Terms and Conditions.

13. Vouchers and discount promotions

The terms stated for the relevant promotion apply to vouchers, discount codes and time-limited promotions.

Unless otherwise stated, discount codes cannot be applied retrospectively to orders that have already been completed.

Discounted goods and goods purchased using a discount code remain subject to statutory consumer rights.

14. Contract text and storage

V Welt stores order data to the extent required for legal and operational purposes.

After completing your order, you will receive an order confirmation at the email address you provided containing the essential information about your order.

The individual contract text, including the terms applicable at the time of the order, is not necessarily made permanently available to you through a personal online account.

You can save or print these General Terms and Conditions and the other legal information using your browser before submitting your order.

If you use a customer account, information about your orders provided by Shopify may be available there. This does not replace keeping your order confirmation.

15. Contract languages

The contract can be concluded in the languages offered in the online shop.

The following contract languages are currently available:

German
English
Spanish
French
Italian

As a general rule, the language you selected during the ordering process is the language applicable to the relevant contract.

16. Communication

We use the contact details you provide to process your order.

Contract-related communications, such as order confirmations, shipping information and communications about returns, may be sent electronically to the email address you provide.

Please ensure that the email address provided is correct and that you can receive messages at that address.

17. Applicable law

The law of the Federal Republic of Germany applies.

For consumers, this choice of law applies only to the extent that it does not deprive them of the protection afforded by mandatory provisions of the country in which they have their habitual residence.

18. Final provisions

If any provision of these General Terms and Conditions is or becomes invalid, the remaining provisions remain unaffected.

The applicable statutory provisions take the place of any invalid provision.

19. Contact

If you have questions about an order or these General Terms and Conditions, you can contact us at: