Skip to content
FAQ
- What international taxes, duties, etc. do I have to pay?
We don't pay for customs. Depending on the regulations between the EU and your country, additional costs may apply
- When will I receive my order?
- What is the return policy ?
Unused products can be returned within 14 days. For more details read our Refund Policy
- What do I do if I never received my order?
You can contact us and we will solve the problem for you
-
Do you ship International?
We send to the whole EU and some other countries
- What do I do if I have received an incorrect order?
If you receive it in the mail broken, you can send us a photo to prove it reached you broken. We will give you a credit equal to your purchase
- Can I make changes to a subscription I already have??
You can change your non-prepaid subscriptions at any time
- Where are you?
We are in Düsseldorf, Germany
- How are the products made??
All our products are vegan and environmentally friendly. Detailed information can be found in Our Criterias
-
Do you meet all of your criterias?
Yes, we are very strict about our criterias
- Where are the products made in?
All of our products are made in Europe.
- How can I contact your company if my question is not answered here?
You can reach us via the Contact page or by email info@vwelt.de