- What international taxes, duties, etc. do I have to pay?
Depending on the regulations between the EU and your country, additional import duties, customs charges and taxes may apply. These costs are borne by the recipient.
- When will I receive my order?
Germany: 2–4 days
EU: 2–8 days
For detailed information, please see our Shipping Policy.
- What is the return policy?
Returns can be requested within 90 days of receiving the goods. For statutory requirements, exceptions and further details, please see our Right of Withdrawal.
- What should I do if I never received my order?
Please contact us at info@vwelt.de with your order number. We will check the shipping status and help you further.
- Do you ship internationally?
Yes. We ship within the EU and to additional countries. The currently available destinations and shipping costs are shown at checkout.
- What should I do if I received a damaged or defective item?
Please contact us as soon as possible at info@vwelt.de and, if possible, include your order number and a photo of the item. We will review the case and inform you about the next steps. Your statutory warranty rights remain unaffected.
- Where are you located?
We are located in Düsseldorf, Germany.
- How are the products made?
All our products are vegan and meet our sustainability criteria. Detailed information can be found under Our Criteria.
- Do you meet all of your criteria?
Yes, we review our range according to our defined criteria.
- Where are the products made?
Our products are made in Europe.
- How can I contact V Welt if my question is not answered here?
You can reach us via the Contact page or by email at info@vwelt.de.