Shipping policy
Shipping Policy
Last updated: 25 September 2026
Thank you for shopping with V Welt.
1. Shipping destinations
V Welt ships within Germany, to countries in the European Union and to selected additional countries.
The shipping options currently available for your delivery address are shown at checkout.
If shipping is not available to a particular address, the order cannot be completed for that address.
2. Shipping costs within Germany
Shipping costs within Germany start at:
€3.55
Standard shipping within Germany is free for orders over €50.
The shipping charge applicable to your order is displayed at checkout before you complete your order.
3. Shipping costs within the European Union
Shipping costs within the European Union start at:
€4.21
Standard shipping within the European Union is free for orders over €100.
Shipping costs may vary depending on the destination country, shipping method, size or weight of the shipment.
The binding shipping charge is displayed at checkout before you complete your order.
4. Shipping to other countries
V Welt also ships to selected countries outside the European Union.
The countries currently available for delivery and the shipping charges applicable to your order are shown at checkout after you enter your delivery address.
Longer delivery times may apply to deliveries outside the European Union.
5. Delivery times
Unless a different delivery time is stated for the relevant product or at checkout, the usual delivery time is:
Germany: 2–4 business days
European Union: 2–8 business days
For deliveries to countries outside the European Union, the delivery times stated at checkout or for the relevant shipping method apply.
For cross-border deliveries, delivery times may be extended in particular due to customs clearance.
Your statutory rights in the event of delayed delivery remain unaffected.
6. Shipping carriers
We use suitable parcel and shipping carriers, in particular DHL.
The carrier used may vary depending on the delivery address, country and selected shipping method.
7. Tracking
Where tracking is available for the selected shipping method, you will receive the relevant tracking information after dispatch.
After a shipping label has been created, it may take some time before the carrier displays the first tracking information.
8. Delivery address
Please check your delivery address carefully before completing your order.
If you notice an error after placing your order, please contact us as quickly as possible at:
As long as the order has not yet been dispatched, we will try to correct the delivery address.
Once the shipment has been handed over to the carrier, it may no longer be possible to change the delivery address.
9. Free local delivery in Düsseldorf
Where available at checkout, we offer free local delivery to eligible delivery addresses in Düsseldorf.
Whether this delivery option is available for your address is shown at checkout.
10. Customs duties and import charges
Deliveries outside the European Union may be subject to customs duties, import VAT or other import charges in the destination country.
These charges are not levied by V Welt and are not included in our shipping charges.
Where such charges apply, they must be paid by the recipient in accordance with the rules of the destination country.
V Welt has no control over the amount of these charges.
11. Delayed or lost shipments
If a shipment does not arrive within the stated delivery time or the tracking status does not change for an unusually long period, please contact us at:
Please provide your order number so that we can check the shipment and, where appropriate, open an investigation with the carrier.
For consumer purchases, the risk of accidental loss of the goods generally does not pass to the customer merely because V Welt hands the shipment to a carrier selected by V Welt.
Your statutory rights remain unaffected.
12. Damaged shipments
If your order arrives damaged, please contact us as soon as reasonably possible at:
Please provide your order number where possible.
Photos of the goods and shipping packaging can help us process the matter and make a claim with the carrier.
Providing photos is not a condition for exercising your statutory warranty rights.
13. Incorrectly delivered goods
If you receive an item other than the one you ordered, please contact us at:
An incorrect delivery is not treated as an ordinary voluntary return.
Necessary return shipping costs resulting from an incorrect delivery attributable to V Welt will not be charged to the customer.
14. Returns
Our Return and Refund Policy / Right of Withdrawal applies to the statutory right of withdrawal and our voluntary 90-day return policy.
For an ordinary statutory withdrawal, the customer bears the direct cost of returning the goods in accordance with our withdrawal information.
In the event of a statutory withdrawal, the cost of the cheapest standard delivery offered by V Welt is reimbursed in accordance with the law.
Additional costs resulting from a more expensive delivery method selected by the customer are not reimbursed.
For a purely voluntary return after the statutory withdrawal period has expired, the original shipping costs are not reimbursed.
15. Uncollected or undeliverable shipments
If a shipment cannot be delivered because the customer provided an incorrect or incomplete address, failed to collect the shipment, or for another reason attributable to the recipient, and the shipment is returned to us, we will contact you once the return has been received.
Additional shipping costs may be charged to you to the extent permitted by law where you are responsible for the reason the delivery was unsuccessful.
Your statutory rights remain unaffected.
16. Contact
V Welt
Haroldstraße 20
40213 Düsseldorf
Germany
Email: info@vwelt.de